Support & Maintenance
Secure your use of Eclipse-based technologies
To ensure the success of your critical projects, particularly over the long term, do you need access to cutting-edge technical expertise and a commitment regarding response times?
Our committers are at your disposal, offering technical support and maintenance services on many Open Source projects related to Eclipse technologies.
Supported Technologies
Subscription Options
| Community | Professional | |
|---|---|---|
| Technical Assistance | Public (Project's Forum) | Private |
| Availability | 9AM-6PM CET - 5 days/7 | |
| Confidentiality | ||
| Contact Points | 1 | |
| Upgrade Assistance* | ||
| Issue Reporting | Public (Project's Bugtracker) | Private |
| Fixes Priority | ||
| Hotfix* | ||
| Response Time | Guaranteed | |
| - Blocker | 4 hours | |
| - Major | 3 days | |
| - Minor | 10 days | |
| Expert advice | On Demand | 4 hours |
* Option only provided for projects leaded by Obeo: Acceleo, EMF Compare, Sirius, Ecore Tools and M2Doc.
For Sirius, discover the additional options provided with these Subscription Options
Obeo's added value
Obeo is a strategic member of the Eclipse Foundation and is proud to have more than twenty committers.
Our role within Eclipse is testimony to the fact that the company's expertise is keeping pace with the technologies we support.