Subscription
By subscribing to Obeo Enterprise for POOSL, get access to professional support on a packaged version of POOSL
| Eclipse POOSL | Obeo Enterprise for POOSL | |
|---|---|---|
| Technical assistance | Public channel (Eclipse Forum) | Private channel (EN/FR) |
| Availability | 9AM-6PM CET - 5 days/7 | |
| Upgrade assistance | Option | |
| Expert advice | Annual briefing | |
| Issue reporting | Public channel (Eclipse Bugtracker) | Private channel (FR/EN) |
| Service Releases | 1 year | 2 years |
| Hotfixes | ||
| Response time | Best effort | Guaranteed |
| - Blocker | 2 days | |
| - Major | 3 days | |
| - Minor | 10 days |