Subscription Options
| Community | Professional | |
|---|---|---|
| Technical Assistance | Public (Project's Forum) | Private |
| Availability | 9AM-6PM CET - 5 days/7 | |
| Confidentiality | ||
| Contact Points | 1 | |
| Upgrade Assistance* | ||
| Issue Reporting | Public (Project's Bugtracker) | Private |
| Fixes Priority | ||
| Hotfix* | ||
| Response Time | Guaranteed | |
| - Blocker | 4 hours | |
| - Major | 3 days | |
| - Minor | 10 days | |
| Expert advice | On Demand | 4 hours |
* Option only provided for projects leaded by Obeo: Acceleo, EMF Compare, Sirius, Ecore Tools and M2Doc.
For Sirius, discover the additional options provided with these Subscription Options